Existing Tenant Help

Here you will find the resources and support available to assist you with various aspects of your tenancy.

Rent Payments and Arrears
If you are experiencing difficulties with payments or have rent arrears, please reach out to a Tenant Advisor or Tenant Support Worker. They can help you navigate your options and provide assistance with:

•⁠ ⁠Making Payments: Guidance on how to make your rent payments.
•⁠ ⁠Rent Arrears: Discuss your situation and explore possible solutions.

Assistance with Forms and Claims
Our Tenant Advisors are also available to assist you with backdating forms and claims. To get started, please make an appointment for:

•⁠ ⁠Help with Forms: Assistance in completing necessary paperwork.
•⁠ ⁠Backdating Claims: Support in backdating any relevant claims.

Reporting Issues and Maintenance
For any maintenance issues or repairs needed within your property, please report them promptly. In case of emergency repairs or urgent call-outs, follow the appropriate procedures to ensure a swift response.

Exchange, Upgrade, or Downgrade Requests
If you are looking to exchange your current home or wish to upgrade or downgrade your accommodation (for example, moving from a 1-bedroom to a 2-bedroom), you can submit a request. This process may allow for:

•⁠ ⁠Existing Housing Rental Stock: Your request could help free up a unit for other tenants on the waiting list.
•⁠ ⁠Existing Tenant Tick Box: Include a tick box on your application form to indicate your current status as an existing tenant.